FAQ
Q1: How do I choose the right size Children's Bed for my child?
A: Follow these safety-focused steps:
- Consider Age & Weight:
- Toddler beds (70×140cm): For 2–4 years (max weight 50kg)—include guardrails to prevent falls.
- Small single beds (75×190cm): For 5–10 years (max weight 75kg)—grows with younger kids.
- Single beds (90×190cm): For 11+ years (max weight 100kg)—suitable for teens.
- Check Room Dimensions: Measure your child’s room to ensure the bed fits with 50cm clearance on all sides (prevents tripping and allows easy bed making).
- Safety Features: For toddlers, choose beds with non-toxic paint and rounded edges. For older kids, look for sturdy slats (supports weight evenly) and guardrails if they toss/turn.
Email us your child’s age and room dimensions—we’ll recommend the perfect bed!
Q2: Are your Children's Desks ergonomic for growing kids?
A: Yes—all our desks are designed to support healthy posture as kids grow:
- Adjustable Height Desks: Most desks (for 4+ years) have height settings (e.g., 50cm–70cm) that you can tweak as your child grows (ideal for 4–12 years).
- Fixed Height Desks: Sized for specific age groups (e.g., 50cm height for 4–6 years, 60cm for 7–9 years)—check the product page for age recommendations.
- Ergonomic Extras: Desks include wide surfaces (for books/art supplies) and curved edges (prevents bumps). Pair with an adjustable chair (sold separately) for full comfort.
If your child complains of back/neck pain, email us—we can help adjust desk height or recommend a better fit.
Q3: Are Toy Cabinets safe for toddlers (e.g., no choking hazards)?
A: Absolutely—all our toy cabinets meet UK BS EN 12227:2010 safety standards for children’s storage:
- Choking Hazard Prevention: No small parts (e.g., loose knobs) that can be removed by toddlers. Handles are attached securely and sized to avoid swallowing.
- Stability: Cabinets have anti-tip brackets (included) to anchor them to walls—prevents tipping if kids climb or pull drawers open.
- Soft-Close Drawers: Most toddler-friendly cabinets have soft-close mechanisms—prevents little fingers from getting pinched.
- Non-Toxic Materials: Cabinets are made with low-VOC paint and formaldehyde-free wood (safe for kids who chew or touch surfaces).
We test every cabinet for these features before shipping—if you have concerns, email us for safety certification docs.
Q4: How long does assembly take for Children's Beds/Desks, and do you provide help?
A: Assembly time varies by product, but we make it family-friendly:
- Toddler Beds: 30–45 minutes (2 people recommended—includes guardrails and slats).
- Small Desks: 20–30 minutes (1 person can assemble—simple hardware with color-coded instructions).
- Toy Cabinets: 45–60 minutes (2 people for larger cabinets—includes attaching drawers and anti-tip brackets).
All products come with:
- Step-by-step guides with photos (no confusing technical jargon).
- A free tools kit (screwdriver, Allen key) so you don’t need extra supplies.
- A video tutorial link (sent via email) showing assembly in real time.
If you get stuck, email sass_wholes_3l@icloud.com with a photo of your progress—our team responds within 24 hours with tips. We also offer paid assembly support (UK-wide) for £49.99—ask for details.
Q5: What if a product is recalled for safety issues?
A: Child safety is our top priority—we act fast on recalls:
- Notification: We email you immediately if a bed, desk, or cabinet you purchased is recalled (e.g., faulty bed slats, loose drawer handles). We include details on the risk and next steps.
- Resolution: We offer:
- A free replacement product (shipped within 2 days—we prioritize recall replacements).
- A full refund (including original shipping) if you prefer not to replace.
- Free pickup of the recalled item (we dispose of it safely to prevent use by other families).
We also post recall notices on our website—check the “Safety Recalls” page regularly for updates.