Privacy Policy
Information We Collect
To provide a safe, tailored shopping experience for Children's Beds, Children's Desks, and Toy Cabinets, we collect personal information in strict compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. Our data collection focuses on family-friendly needs and transparency:
- Basic Contact & Shipping Data: Your full name, email address, phone number, and delivery address (including notes like “leave with building manager for children’s bed”). This helps us schedule furniture deliveries, coordinate assembly support, and send order updates.
- Payment Information: Processed via PCI DSS-compliant gateways (Visa, Mastercard, PayPal). We never store full credit card numbers, CVV codes, or bank details—all financial data is encrypted end-to-end to protect your family’s information.
- Product-Specific Data:
- Children's Beds: Child’s age/weight (to recommend safe bed sizes, e.g., “toddler bed for 2–4 years” vs. “single bed for 6+ years”) and room dimensions (to confirm the bed fits your space).
- Children's Desks: Child’s height (to suggest ergonomic desk heights, e.g., “50cm height for 4–6 years”) and usage needs (e.g., “art-focused desk” vs. “study desk”).
- Toy Cabinets: Storage capacity needs (e.g., “for 50+ toys”) and safety preferences (e.g., “soft-close drawers” for toddlers).
- Website Usage Data: Browsing history (e.g., viewed bed styles, desk colors) and cookie data (saves your child’s age/room dimensions for future purchases). Cookies are manageable via “Your Privacy Choices.”
How We Use Your Information
Your data is used exclusively for children’s furniture-related purposes—no unauthorized sharing or marketing to minors:
- Order Fulfillment: Process orders, verify bed/desk safety compliance (e.g., meets UK BS EN 747:2012 bed safety standards), package furniture with child-safe materials (no sharp packaging), and include age-appropriate assembly guides.
- Customer Support: Respond to queries (e.g., “bed weight limits,” “desk assembly troubleshooting”) and resolve issues via sass_wholes_3l@icloud.com—our team prioritizes family safety questions.
- Personalized Updates: Only if you opt in, send relevant updates (e.g., “new toddler beds with guardrails,” “adjustable desks for growing kids”)—unsubscribe via email links. We never send marketing to children or share data with third parties targeting minors.
- Compliance: Retain order records for safety recalls (e.g., if a toy cabinet hinge is faulty) and tax purposes, ensuring all products meet UK child safety regulations.
Data Security
We protect your family’s information with industry-leading measures:
- Data transmission uses SSL/TLS encryption (visible via “https://” and padlock icon).
- Personal data is stored on UK-based encrypted servers—only authorized staff (trained in GDPR and child data protection) access necessary details (e.g., delivery address for a children’s bed).
- Third parties (couriers, payment processors) sign confidentiality agreements—they only use data to fulfill services (e.g., delivering a desk) and cannot repurpose it for marketing to families.
Your Data Rights (Under GDPR)
You have the right to:
- Access: Request a copy of your data (e.g., saved child age, past bed orders).
- Correct: Update inaccurate details (e.g., new delivery address, revised child height).
- Delete: Request permanent data removal (“right to be forgotten”)—only legal records (e.g., safety recall docs) are retained.
- Restrict Use: Pause non-essential data use (e.g., stop marketing emails but keep safety recall alerts).
- Portability: Export data (e.g., CSV file of your furniture history) for use on other platforms.
To exercise these rights, email sass_wholes_3l@icloud.com—we respond within 1 month and may ask for order/email verification to protect your privacy.