Terms & Conditions

Your order is a request to purchase—we only form a binding contract when we send a confirmation email (with your order number, product details, and total cost).
We may reject orders for:
- Stock Shortages: If a product (e.g., a specific bed color) is out of stock. We’ll notify you within 2 business days and issue a full refund.
- Incorrect Information: If you provide wrong details (e.g., a delivery address with no access for furniture couriers, incorrect child age for bed size). We’ll ask for corrections—if none are received within 3 days, we may cancel the order.
- Fraud Suspicions: If we suspect fraudulent activity (e.g., multiple high-value bed orders to an unconfirmed address), we may cancel and report the issue to authorities.

All furniture meets UK child safety standards:
- Children's Beds: Comply with BS EN 747:2012 (structural safety) and BS 7177:2011 (fire resistance).
- Children's Desks: Comply with BS EN 1729-1:2015 (ergonomic requirements for school furniture).
- Toy Cabinets: Comply with BS EN 12227:2010 (safety for children’s storage units) and BS EN 71-3:2019 (limits on toxic substances).
We do not guarantee compatibility with non-standard products (e.g., custom mattresses, third-party bed rails)—always use products recommended on our website or via email.

Accepted Methods: Credit/debit cards (Visa, Mastercard), PayPal, and Klarna (interest-free installments for orders over £100—subject to Klarna’s approval).
Payment Security: All payments are PCI DSS-compliant—we never store full card details. Klarna payments are governed by Klarna’s terms (late fees may apply for missed installments).
Deposits for Custom Items: Custom furniture (e.g., engraved desks) requires a 30% non-refundable deposit at order placement. The remaining 70% is due before shipping. If you cancel after production starts, the deposit is forfeited.

Risk Transfer: Risk of damage to furniture passes to you once delivered (confirmed by your signature or courier tracking). We are not liable for damage after delivery (e.g., a bed scratched during home assembly).
Failed Deliveries: If the courier cannot deliver (e.g., no one is home), they will leave a card to reschedule. After 3 failed attempts, the order is returned to us—you’ll pay re-shipping fees (£24.99 for beds) to redeliver.
Delivery Delays: We are not liable for delays from events beyond our control (e.g., courier strikes, severe weather). We’ll update you via email and offer a 10% discount on your next order if delays exceed 7 days.

Our Liability: We are liable for:
- Death or injury caused by our negligence (e.g., a faulty bed guardrail leading to a fall).
- Fraud or misrepresentation (e.g., lying about a desk’s weight capacity).
- Breach of UK consumer law (e.g., supplying a bed that fails safety standards).
Limitation of Liability: We are not liable for indirect losses (e.g., a missed bedtime routine due to delayed bed delivery, costs to replace a mattress damaged by a faulty bed). Our total liability for any claim is limited to the purchase price of the product.
Your Liability: You are liable for damage to furniture from improper use (e.g., overloading a toy cabinet, using a bed for jumping) or incorrect assembly. You must also pay for costs from wrong delivery details (e.g., re-shipping a desk to a corrected address).

All website content (product photos, descriptions, safety guides) and brand logos are our intellectual property. You may not copy, share, or modify this content without our written permission.
Product names (e.g., “Toddler Guardrail Bed”) are descriptive—we are not affiliated with third-party brands (e.g., mattress companies) unless stated.

We may update these terms (e.g., to reflect new safety regulations) and post changes on our website with a “Last Revised” date. By placing orders after changes, you accept the updated terms.
For major changes (e.g., warranty reductions), we’ll email you at least 7 days before they take effect.

These terms are governed by English and Welsh law. Disputes (e.g., warranty claims, delivery issues) are subject to the jurisdiction of English/Welsh courts.
Before legal action, contact us at sass_wholes_3l@icloud.com to resolve issues amicably—we aim to respond within 3 business days. UK consumers may also use the Citizens Advice Bureau for dispute support.

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